Compliments and Complaints

Whilst we are always very pleased to receive comments in appreciation of our services, we acknowledge that we do not always get it right.  Our aim is to provide the highest standards of service and we welcome your comments and suggestions to assist us in achieving this aim.

If you have a concern, we aim to do all we can to resolve it as quickly as possible. There are a number of ways that you can help us do this.

Please ask to speak to a member of staff as soon as you can.  This could be a doctor, nurse/practitioner, or the departmental/service manager.  They will listen to your concerns and take action to ensure these are investigated and addressed as appropriate.

Alternatively, you may find it helpful in the first instance to speak to PALS, whose details are given overleaf.  They can put you in touch with the right person to speak to regarding your concerns.

If you would prefer to express your concerns in writing you should address all correspondence to the Complaints Department at:

 Lincolnshire Community Health Services NHS Trust
Beech House
Witham Park
Waterside South
Lincoln
LN5 7JH
01522 309752
LHNT.LCHSComplaints@nhs.net

 

  Click here to view a copy of the Annual Complaints Report 2015/16