Examples of You Said We Did

We use your feedback from the Family and Friends Test to improve the services we offer.  Below are just few of the examples of "You Said, We Did"

Sexual Health Service North - West

Improved: appointments for emergency (availability and time).

"It was very quick and concise."

"No waiting helpful staff"

We have recently changed our appointments to allow patients improved and more varied access. These appointments are regularly reviewed to ensure they remain effective, we value your opinions.

Confidentiality from GP. Good advice.

"I like the confidentiality."

Good: confidentiality and care compared to others.

Your visit to sexual health services is completely confidential , we only share information with your consent.


I felt listened to, and I am happy with the treatment and advice I received."

"Always feel listened to and receive good level of care."

"Didn't feel like I was being rushed which was good."

"Very friendly staff"

"Kind and friendly services."

"Staff were pleasant and I was told that if any issues arise to return"
We endeavour to include you in your treatment and care, we respect your decisions and wishes and always gain informed consent prior to any treatment or examination.
Sexual Health Service South - West

"The staff are kind, gentle and understanding."

"You can talk openly about your circumstances and the doctors /nurses help and listen to you."

"I feel safe when I come here also."

We understand that sometimes situations can be embarrassing and awkward, we try and make your visit as relaxed yet professional as possible.


No waiting. Fast service.

"Fast and friendly environment."

"Great reception staff."

"A friendly welcome!"

"Great nurse etc."
We understand that arriving at clinic can sometimes be embarrassing and scary, we try and put everyone at easy.
Sexual Health Service – East

"Excellent information given by doctor"

Staff are trained to a high standard and  use national guidelines and leaflets so the same up to date information is given to all clients.
 "Friendly and polite"We try and put all patients at ease, making their visit as comfortable as possible.

South Holland Community Nursing

"More attention could be given to listening to the patient and/or their carer if involved in caring for condition in between nurses visits.

"Also the patient and/or their carer if involved can be relied on to report when more intervention is required particularly in area that is an embarrassing place."

We have a standard agenda item on all team meetings to ensure clear communication occurs and also discuss the need to keep patients and carers involved in their care planning and provision.

We reflect on how we communicate with patients, their carers and staff in care homes to ensure that co-operation and team work is maximised.

Grantham Community Nursing

Timing of the visit would be appreciated. The staff are very pleasant and helpful to have some time of arrival, always relying on circumstances etc"This action has been challenging to implement and every effort is made to ensure that patients are given a morning or afternoon timed visit. A more accurate time slot is difficult to estimate given the nature of the work. Despite these problems the teams still continue to endeavour to achieve this.