G_CoG_02 On Call Director SOP
The Standard Operating Procedure (SOP) provides a guide for dealing with the majority of incidents that the Director/ Manager on-call may be asked to respond to. Lincolnshire Community Health Services NHS Trust (LCHS) operates a 24hr on call rota. A Director on call rota is supported by the LCHS Manager on-call rota. These Directors/Managers will be responsible for maintaining the effective and efficient provision of services to the County of Lincolnshire. The on call Director/Manager will be the responsible officers, whilst on call "in and out of hours" (24/7 for the period of their on call).
Each NHS organisation is responsible for ensuring appropriate leadership during emergencies and other times of pressure. Incidents, emergencies and peaks in demand can occur at any time of day or night, so each organisation must have an appropriate out-of-hours on-call system.
In the first instance for the requirement of a senior management response the Manager On Call will be the initial point of contact. The Director On Call will only be contacted by either the Manager On Call or Director to Director from a partner organisation (all requests will be directed via Louth switchboard).