G_CS_03 Standard Operating Procedure (SOP) for Access to Out of Hours(OOH) Care for Adults with Palliative and End of Life Care Needs


The purpose of this standard operating procedure (SOP) is to:

  • Provide consistent, rapid access to palliative and end of life care across Lincolnshire in the out of hours period
  • Provide direct access to specialist palliative care
  • Simplify and clarify the process for patients and carers to facilitate choice and ensure they receive the right care at the right time by the most appropriate clinician
  • Ensure direct access avoiding unnecessary delays
  • Ensure that best practice is achieved at all times
  • Provide clear guidance regarding the accountability and role of all staff involved in the process


This SOP supports staff, patients and carers to make individual decisions about the requirement for direct access to doctors and specialist palliative care in the out of hours period. Within Lincolnshire, the health care community is committed to the delivery of palliative and end of life care in a non discriminatory way to ensure equity of access to high quality services.

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