G_CS_84 SOP for Triaging Continence Assessments by Administration Staff
Historically, continence re-assessments have not been completed by clinical staff within the given time frames due to competing demands on resources, increased demand due to winter pressures and increasing numbers of patients requiring continence products. As a solution to this problem, it has been proposed that a new project using non-clinical staff may address the shortfall in the service. The proposal recommends the installation of a Continence Co-Ordinator role, who will act as a point of contact for patients in receipt of continence products. The role will ensure that there is a timely identification of product failures and effective signposting to the most appropriate healthcare professional; thus preventing moisture lesions. The process aims to signpost the patient to the most appropriate healthcare professional for further care whilst maintaining the accuracy of the Community Nurse Inactive caseload list.