P_HR_14 Supporting Staff involved in a Traumatic Incident Complaint or Claim

Lincolnshire Community Health Services NHS Trust recognises that staff involved in serious incidents and/or investigation processes may find them traumatic and stressful, regardless of the extent of their involvement or of where any blame may exist.

This document is designed to provide best practice guidance for all managers in offering support to staff involved in incidents and/or investigation processes and to reduce the likelihood of staff being absent from work or leaving as a consequence of poor experiences following traumatic and stressful incidents or investigations. It needs to be used in conjunction with the complaints and risk governance teams to ensure that on-going support and advice is available to staff involved in traumatic /stressful incidents, complaints or claims

The following are examples of incidents and investigations where staff may require support; either because they are directly involved, or are the focus of the investigation, or because they are giving information to assist in the investigation itself.

  • Coroners Inquests
  • Complaints
  • Allegations of Negligence (Clinical Negligence claims)
  • Non-Clinical Litigation (e.g. claims brought by staff or visitors)
  • Police Enquiries or Investigations
  • Serious Case Reviews
  • Professional Conduct Hearings (e.g. General Medical Council, Nursing and  Midwifery Council)
  • Child Protection / Care Proceedings
  • Court Hearings (such as Clinical Negligence claims)
  • Tribunals
  • Disciplinary and competency investigations and hearings

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