P_HR_38 Interpretation and Translation Policy

This policy is intended to ensure measures are in place to support communication with non-English speakers, people for whom English is a second language, sign language users, people with hearing or visual impairment and people with learning disabilities. It describes arrangements for telephone based and face to face interpreting, and for the translation of written material.

Providing access to interpreters supports the promotion of equality and challenges discrimination. It protects the Trust against indirectly discriminating against someone who does not speak English or who requires communication support.

The purpose of this document is to provide guidance on our responsibilities to staff or patients and carers who require interpretation or translation services, to ensure that patients have access to excellent patient care; in order that we comply with legislation and standards, and that we are fulfilling our duties to promote race and disability equality.

Document Type: