Lincolnshire Community Health chooses Civica software to ease care pressures

• New Civica Scheduling software is improving community care for patients and helping prevent hospital admissions
• Intelligent scheduling means caseloads are assigned automatically based on clinical skill, patient need and location
• Civica Scheduling forms part of a wider suite of Civica healthcare software, currently serving more than 200 NHS Trusts

Lincolnshire Community Health Services NHS Trust (LCHS) has partnered with GovTech leader Civica to help its community-based services run more smoothly during the winter period.

The Trust cares for thousands of patients every day to deliver joined-up care in community settings. LCHS has now implemented Civica Scheduling cloud software to increase clinical time and improve efficiencies for 150 staff across its Urgent Community Response, Home Visiting and Discharge to Assess teams.

Replacing manual processes, the digital platform automatically matches clinical care with patient needs, enabling clinicians to see their schedules via an app, manage their time better and spend more time with patients. Via intelligent scheduling, caseloads will be automated based on specific rules such as clinical skill, patient need, location and visit duration.

Improved data will help with sounder decision making around patients remaining at home or moving into residential care, helping prevent bed blocking in NHS settings and improving patient flow. It will also help LCHS to show how responsive its services are, for example reaching patients within two hours, and make reporting easier with an improved joined up platform linking all services. 

The new platform will also help the Trust meet its environmental goals with more efficient route planning and reduced mileage for staff.

Liana Arnold, Deputy Divisional Lead for Integrated Urgent and Emergency Care at Lincolnshire Community Health Services NHS Trust said: “Our Trust’s primary purpose is to provide great care, close to home, because we know patients recover better in their own home or their place of residence. Civica’s intelligent scheduling platform will help with providing the best out of hospital care we possibly can and avoiding admissions into acute hospitals as the NHS faces unprecedented pressure this winter.”

Nathan Gasco, Divisional Managing Director, Civica Health and Care added: “Our intelligent scheduling software is helping LCHS to better meet the needs of its patients at a crucial time – providing the best care in the community in the most effective way. We’re delighted to partner with the Trust on its journey to use data and technology more efficiently both now and in the future.