Training Courses

"I really enjoyed this course, the session was fun and interactive and I felt comfortable. The length of the training was just right and it have a good mix / balance of theory followed by practical elements. The equipment available during the training was also great, it was good to be able to implement the skills and techniques in practice."

Description

By end of the course candidates will be able to manage life threatening emergencies and minor injuries in the workplace whilst waiting for help. The content of the qualification meets the Health and Safety Executive (HSE) requirements for training emergency first aiders.

Topics covered:

• The Role and Responsibility of an Emergency First Aider
• Assessing an Incident
• Managing an Unresponsive Casualty who is Breathing Normally
• Managing an Unresponsive Casualty who is not Breathing Normally
• Recognition and Assistance of Casualty who is Choking
• Managing a Casualty who is Wounded and Bleeding
• Managing a Casualty who is in Hypovolaemic Shock
• Managing a Casualty with a Minor Injury
• Automated External Defibrillation

In line with guidance provided by the HSE, the qualification supports/approves workplace emergency first aiders for a period of 3 years, after which point learners will need to retake the course. Therefore, this qualification is valid for three years from the date of award. In addition to this, it is recommended that learners refresh their knowledge annually.

This course is accredited by the Highfield Awarding Body for Compliance.

Duration

1-day programme

Intended audience

This qualification is aimed at learners who wish to become emergency first-aiders in the workplace.  No prior knowledge of First Aid is required and there are no pre-course study requirements.

It is advised that learners have a minimum of Level 1 in English to enable them to complete the assessment.

Assessment

Practical demonstration and multiple-choice exam (learners must achieve a score of at least 11 out of 15 to pass).

Dress code

This course involves practical elements for CPR and to maintain comfort and dignity, it is recommended that delegates wear trousers or appropriate clothing.

Available dates

Prices

"The trainer was great, she delivered the course in a way that helped me to understand it. She is very patient if you don't understand anything and explains it again in a way that you do. Overall it was very hard and full on, but made interesting and enjoyable."

Description

Health and safety in the workplace is important to every businesses, both in terms of protecting staff and the public, and ensuring that costly legal action and damage to reputation is avoided should the worst ever happen.

Topics covered:

• the requirements of health, safety and welfare
• the benefits of a health and safety management system
• the risks and control methods for common workplace hazards
• the principles of risk assessment and incident investigation

This course is accredited by the Highfield Awarding Body for Compliance.

Duration

3-day programme (you must participate in and complete the entirety of the three-day course to gain certification)

Intended audience

This course is suitable for all current or future supervisors, managers, and team leaders. As well as individuals wishing to advance their health and safety knowledge.

Assessment 

This qualification is assessed through a 60-question multiple-choice question examination. The duration of the examination is 2 hours.

Successful learners must achieve a score of at least 40 out of 60. Learners will achieve a Merit at 50/60

There are no prerequisites for this qualification, however knowledge of the basic principles of Health and Safety is assumed. It is recommended learners have Level 2 literacy or numeracy or equivalent.

Available dates

Prices

Description

The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, dealing with service users or the public in general.

Topics covered:

• how communication can be used to solve problems and reduce the likelihood of conflict
• the factors that influence human responses in conflict situations
• how to assess and reduce risks in conflict situations
• how to communicate effectively and de-escalate conflict in emotive situations
• good practice to follow after conflict situations

This course is accredited by the Highfield Awarding Body for Compliance.

Duration

1-day programme

Intended audience

This course is suitable for individuals in customer/patient facing roles who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise. It is recommended learners have a minimum of level 2 in literacy.

Assessment 

This qualification is assessed through a multiple-choice question examination. The duration of the examination is 1 hours.

Learners must achieve a score of at least 20 out of 30 to pass.

There are no prerequisites for this qualification, although it is advised that learners have a minimum of level 2 in literacy.

Available dates

Prices

"A really thought-provoking topic that made me consider how customer service is delivered in health care and how we can work around the difficulties that come with this sector."

Description

The Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service.

Topics covered:

• the principles of customer service
• how needs and expectations are formed
• interpersonal skills
• appropriate behaviour
• responding to problems and complaints

The qualification has been written to give learners the knowledge and understanding of effective customer service in a variety of work environments.

This course is accredited by the Highfield Awarding Body for Compliance.

Duration

1-day programme

Intended audience

This course is suitable for health and care staff working (or preparing to work) in customer/patient facing roles or where using a telephone is part of their role.

Assessment 

This qualification is assessed through a multiple-choice question examination. The duration of the examination is 1 hours.

Learners must achieve a score of at least 66% to pass.

There are no prerequisites for this qualification, although it is advised that learners have a minimum of level 2 in literacy.

Available dates

Prices

"Evidence based material used. Trainer was very knowledgeable and experienced. Helpful presentations sent to me post training."

Description

Attendees complete a theoretical study day with opportunities during the day for simulated practice using phlebotomy manikins.

Outcomes will enable attendees to understand:

• The legal and professional implications of carrying out this expanded practice skill
• Anatomy and physiology in relation to this skill
• The importance of the tests being requested and the avoidance of pre-analytical errors
• The equipment required and safe usage, risk management and clinical waste disposal requirements
• Infection and prevention control precautions relevant to the skill of venepuncture.

To practice this skill with the manikins complete a skills assessment before commencing a competency based assessment package.

The course objectives are akin to National Organisational/Skills for Health competencies.

Duration

Half day programme, morning or afternoon sessions available.

Intended audience

This course is suitable for all those who may be asked to undertake the procedure of venepuncture whether they hold a professional registration or a part of the wider workforce.

You must identify a work based Mentor who is competent in venepuncture in order to successfully complete this course. Your Mentor will be responsible for assessing your practical venepuncture skills following completion of this theoretical session.
 

Available dates

Prices

Description

This course covers a number of topics which GP Practice staff may encounter in their daily working lives. The course will involve patient scenarios and will be interactive.

By the end of the course delegates will have an understanding of the following areas:

• Equality and Diversity
• Conflict Resolution, Customer Care and Complaints
• Fire Safety
• Safeguarding Vulnerable People Level 1
• Basic Life Support
• Health and Safety including:
  Risk Assessment
  Moving and Handling
  Infection Prevention and Control
• Information Governance

This course meets the standards defined by the Core Skills Training Framework (CSTF).

Duration

1-day programme

Assessment method

Assessment is concluded a series of questions, answers and scenarios throughout the course. For BLS, delegates will have the opportunity to practice chest compressions and rescue breaths on simulation manikins.

Dress code

This course involves practical elements for BLS and, in order to maintain comfort and dignity, it is recommended that delegates wear trousers or appropriate clothing.

Available dates

Prices

Description

This is an annual diabetes update course for those supporting patients with diabetes, including those who are currently administering insulin and/or injectable therapies. This course will not enable SHCSWs to be trained on how to administer insulin. By the end of the class delegates will be able to:

• Explain the difference between Type 1 and Type 2 diabetes and their management
• Explain the importance of supporting healthy lifestyles
• Identify long term complications associated with diabetes
• Understand and identify symptoms that are outside of normal parameters and appropriate action to take
• Understand legal implications and accountability of record keeping
• Identify different insulin injectable therapies
• Identify appropriate support channels for end of life care in diabetes management

Duration

Half day (09:00 to 13:00)

Intended audience

Registered Nurses and Senior Health Care Support Workers administering insulin

Available dates

Prices

Description

Attendees complete a theoretical study day. Outcomes will enable attendees to understand -

• How to correctly use an otoscope for examining the ear.
• Identify common minor ear abnormalities and ailments.
• Understand treatment of minor ear problems using best practice rationales.
• Correctly irrigate an ear for cerumen impaction and be aware of the complications
• Review of anatomy and physiology
• Examination of the ear using an otoscope
• Foreign bodies
• Earache
• Infection
• Earwax blockage (cerumen impaction)
• Ear irrigation (formally known as Ear Syringing)

Duration

Half day programme (morning or afternoon sessions available)

Intended audience

This course is suitable for all those who may be asked to undertake ear care whether they hold a professional registration or a part of the wider workforce.

Healthcare assistants are welcome to attend this course on the assurance that there has been a trained Nurse who has attended the same or similar training within the last five years. This will support due diligence and ensure that all the litigation is assured.

Available dates

Prices

Description

Protect people from fire by developing fire awareness and the role of the Fire Marshall.

Current legislation requires a managed risk approach to fire safety. Fundamental to a managed risk approach are robust and verifiable processes.

Outcomes will enable attendees to understand:

• Understanding fire
• Fire hazards and risks
• Fire prevention and control
• Fire extinguisher safety
• Fire procedures
• Legal requirements
• Role of the Fire Marshall

To identify Fire risks and understand the role of Fire Wardens in keeping people safe.

Please note: pre-course delegate preparation required

• Delegates are expected to bring with them copies of their current FIRE policy and/or health and safety policy with FIRE policy annex.
• Delegates are expected to bring evidence of current FIRE risk assessments.
• Delegates are expected to bring with them any current terms of reference/DUTIES for Fire wardens if not contained in either of the above.

Duration

Half day programme (09:00 to 13:00)

Intended Audience

Suitable for those looking to become a Fire Marshall in their workplace.

Available dates

Prices

Assessment and Management of Lower Limb

Description

Theory around assessing lower limb, making diagnosis, initiating appropriate investigations and the theoretical completion of a Doppler Assessment to calculate ABPI (ankle brachial pressure index) and what those results mean and who to refer to and what treatment to implement. Objectives:

• Understand the impact and burden of leg ulceration
• Understand skin care
• Understand assessment and management care planning
• Understand the theory and practice of Doppler
• Understand the theory and practice of compression bandaging
• Understand accountability and responsibilities
• The causes of venous leg ulcers
• Clinical history and inspection of the skin and ulcer
• Doppler measurement of ankle/brachial pressure index (ABPI)
• Assessment of circulation and of the lower leg
• Ulcer size and accurate measurement
• Suitability for compression bandaging
• Compression versus no compression
• Current rational for compression therapy and type
• Pain assessment and relief
• Cleansing of the leg ulcer
• Debridement
• Dressings and topical agents
• Drug treatments
• Antimicrobial agents
• Prevention of recurrence of ulceration

Duration

Two day programme (09:30 to 16:00)

Available dates

Prices

Bowel Care (for unregistered health care workers)

Description

• Anatomy of the lower intestinal tract
• Information regarding conservative treatments, including dietary advice, defecation dynamics and laxatives
• Practical session with simulation manikin to undertake DRS and DRF training
• Case studies
• Legal aspects of bowel care

Duration

Half day programme from 13:00 - 17:00

Intended audience

Bands 2-4 and unregistered health care workers

Available dates

To be confirmed

Advanced Bowel Care (registered health care workers)

Description

A half day course to include;

• Anatomy and physiology of lower bowel dysfunction
• Legal and professional aspects of bowel care
• Bowel assessment
• Digital rectal examination
• Digitation and digital removal of faeces
• Practical session with simulation manikin
• Bowel management regimes and updates

Duration

Half day programme from 09:30 to 13:00

Intended audience

Bands 5-7 and registered health care workers only

Available dates

To be confirmed

Induction and Promotion of Continence

Description

A one day course to include;

• Types of incontinence
• Exploration of the principles of the maintenance of continence
• Anatomy and physiology
• Reasons for bladder and bowel dysfunctions
• Information gathering, documentation, urinalysis and bladder scanning
• Treatments including toileting, bladder retraining, prevention of constipation and fluid modification
• Management of incontinence to include pads, sheaths and catheters

Duration

Full day programme from 09:30 to 16:00

Please note lunch is not provided

Intended audience

Registered nurses and HCSW at all grades

Available dates

To be confirmed

"I found the training very informative. It was delivered in a relaxed way which made those of us attending feel comfortable asking questions and contributing our thoughts and experiences."

Female Catheterisation

Description

Half day course for health care support workers to provide evidence based catheter knowledge to enable to staff member to perform female catheterisation on a named patient basis.

Objectives of the day include;

• The principles of female catheterisation
• Update on anatomy and physiology of the urinary tract
• Principles of aseptic non touch technique
• Practical session

Duration

Half day programme from 13:00 to 16:30

Intended audience

Bands 3-4, Health Care Support Staff

Available dates

To be confirmed

Female, Male, Suprapubic Catheterisation

Description

Half day course for registered health care workers to provide evidence based catheter knowledge and catheter troubleshooting session. Based on the Skills for Health competencies.

Objectives of the day include;

• Update about the principles of male, female intermittent, indwelling and suprapubic catheter insertion
• Revision and anatomy and physiology of the urinary tract
• Revision of the principles of aseptic non touch technique
• Catheter troubleshooting session
• Practical session using the catheterisation manikin

Duration

Half day programme from 09:00 to 13:00

Intended audience

Registered health care workers

Available dates

To be confirmed

If you require more details or would like to book a place on a class please contact the Learning & Development Team: lhnt.Educationandtraining@nhs.net.

Description

By the end of this class you be

• Understand the legal frameworks for nurse/allied professions verification of death in line with professional bodies guidelines.
• Understand the process required for clinical examination and determination whether or not death has occurred.
• Recognition of the requirements for different categories of death.
• Identify the requirement to maintain accurate records.
• Support relatives before and after an expected death.
• Fully understand legal requirements of recording a fact of death.
• Understand the need to communicate with key persons that death has occurred.
• Understand the role of the coroner’s officer and coroner.

Duration

Half day programme (morning or afternoon sessions available)

Audience

This course is for nurses who work in care homes, palliative care, hospices, and with patients in the community. You will gain skills and knowledge on the implications of expected death. You will develop your clinical skills as well as communication skills on this course. This course will give you the confidence you require to verify an expected death.

Available dates